Privacy Policy for Timber Hearth Furnishings
At Timber Hearth Furnishings, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards information when you visit and interact with our site, which features a main screen with a call to action, sections for About Us, Our Services, Why Choose Us, Client Testimonials, Prices, and a contact form for booking consultations.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when you fill out forms on our site (such as the "Book Your Free Consultation" form), make an inquiry, schedule a showroom appointment, or engage in our bespoke design process. This may include your name, contact phone number, and any specific details related to your furniture and styling needs.
- Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: Our online platform uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Timber Hearth Furnishings uses the collected data for various purposes:
- To provide and maintain our online platform and services, including bespoke coffee table design, custom timber furniture, furniture restoration, upholstery, and home styling consultations.
- To respond to your inquiries and fulfill your requests, such as booking a free consultation.
- To improve and personalize your experience on our online platform.
- To understand and analyze how you use our service, helping us to develop new features, functionality, and services.
- To monitor the usage of our service and detect, prevent, and address technical issues.
- For internal operations, including data analysis, testing, research, and statistical purposes.
Disclosure Of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your personal information with third-party service providers who assist us in operating our online platform, conducting our business, or serving our users, such as website hosting and analytics providers. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If Timber Hearth Furnishings is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Security Of Your Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights Under GDPR (General Data Protection Regulation)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Timber Hearth Furnishings aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: 2847 Glenferrie Road, Hawthorn, VIC, 3122, Australia