Terms and Conditions for Timber Hearth Furnishings

Welcome to Timber Hearth Furnishings. These Terms and Conditions govern your use of our online platform, services, and purchases from us. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

2. Acceptance of Terms

By accessing and using Our Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not accept these terms, you must cease use of Our Service immediately.

3. Services Offered

Timber Hearth Furnishings offers a comprehensive range of furniture-related services, including but not limited to:

Specific terms and conditions may apply to individual service contracts or product purchases, and these will be provided at the time of engagement or sale.

4. Orders and Payments

When placing an order for custom furniture, restoration, or any product/service through Our Site or directly, you agree to provide accurate and complete information. All prices listed are in Australian Dollars (AUD) unless otherwise stated and are subject to change without prior notice. Payment terms vary depending on the service or product and will be communicated at the time of quoting or purchase.

For bespoke and custom orders, a deposit may be required before work commences, with the balance due upon completion or prior to delivery. All sales are final once production begins or upon shipment, subject to our warranty policy.

5. Delivery and Installation

Delivery and installation services are available for most products and services. Specific delivery times and charges will be agreed upon at the time of purchase or service booking. We endeavor to meet agreed-upon delivery schedules but are not liable for delays caused by circumstances beyond our reasonable control.

It is the customer's responsibility to ensure that the delivery location is accessible and adequate for the furniture ordered. Any additional costs incurred due to access issues or a need for redelivery will be borne by the customer.

6. Returns and Refunds

Due to the custom and bespoke nature of many of our products, returns and refunds are handled on a case-by-case basis. Custom-made furniture cannot be returned unless it is defective or does not match the agreed-upon design specifications. For standard online sales, our returns policy complies with Australian Consumer Law.

Any claim for defects or discrepancies must be made within a reasonable timeframe following delivery or completion of service. We reserve the right to inspect returned items or services before processing a refund or exchange.

7. Intellectual Property

All content on Our Site, including text, graphics, logos, images, design specifications, and software, is the property of Timber Hearth Furnishings or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, display, or create derivative works from any part of Our Site without our explicit written permission.

Any designs created by Timber Hearth Furnishings remain our intellectual property until full payment for the custom work has been received, at which point ownership of the physical product transfers to the customer, but intellectual property rights in the design may remain with us unless otherwise agreed in writing.

8. Limitation of Liability

To the fullest extent permitted by law, Timber Hearth Furnishings shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use Our Service; (b) any conduct or content of any third party on Our Service; (c) any content obtained from Our Service; and (d) unauthorized access, use, or alteration of your transmissions or content.

Our total liability for any claim arising out of or relating to these Terms or Our Service, regardless of the form of the action, will at all times be limited to the amount paid by you to Timber Hearth Furnishings for the specific product or service giving rise to the claim.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, for the resolution of any disputes arising out of or relating to these Terms or Our Service.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us: